📲Supported Conditions

Conditions define when rules are triggered based on specific criteria related to orders or customer information.

Below are the condition types supported by the system:

1. Item SKU

Triggers the rule based on matching specific item SKUs within the order.

Parameters:

• Filter value: Specify the SKU you wish to match.

• Case Sensitive (Aa): When enabled, the filter matches the exact capitalization.

• Whole Word Match ([ab]): When enabled, matches only if the exact SKU is found, rather than partial matches.

• Regular Expression (.*): When enabled, the filter value is treated as a regular expression allowing advanced matching. You might need an IT specialist to help you with that.

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2. Trust Value

Triggers rules based on the numeric trust score percentage calculated for a customer.

Parameters:

• Sign: Comparison operator used to evaluate the trust score:

  • <: less than

  • =: equal to

  • >: greater than

• Number: Specify the numeric value (0–100) against which the customer’s trust score will be compared.

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3. Trust Rating

Triggers the rule based on a descriptive category of the customer's trust score.

Available Ratings:

• Unknown: No sufficient data available for rating.

• Bad (0–25): Frequent negative interactions such as returns or refunds.

• Mid (26–50): Moderate number of negative interactions.

• Good (51–75): Generally reliable with occasional negative interactions.

• Great (76–100): Consistently excellent customer behaviour.

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4. Order Field

Allows triggering of rules based on specific order field values.

Parameters:

• Field: Select the specific order-related field to evaluate (e.g., Shipping Vendor, Shipping Service, Billing Address, Identifier, any order or item property).

• Value/Filter: Enter the value or text that the selected order field must match.

  • For boolean fields, use a simple toggle switch (True/False).

  • For numeric filed use numeric filtering

    • Sign: Comparison operator used to evaluate the value (<: less than, =: equal to, >: greater than)

    • Number: Specify the numeric value (0–100) against which the value will be compared.

  • For text fields, use advanced filtering options:

    • Case Sensitive (Aa): Match exact case.

    • Whole Word Match (ab): Match exact word(s) only.

    • Regular Expression (.*): Enable regex for advanced matching patterns.

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Examples:

• Triggering a rule if the SKU exactly matches "SKU-123" (case-sensitive).

• Triggering actions for customers with trust values less than 50.

• Executing specific actions when a customer's trust rating is marked as "Bad."

• Flagging orders where the "Billing Address" contains specific phrases or matches patterns (via regex).