Cusomer Trust Application
  • Customer Trust
  • Overview
    • 🖥️Installation
    • ⚙️How Customer Score Calculation Works
    • 🏠Main Page (Actions)
  • 🔧Settings
  • *️⃣Rule Creation
    • 📲Supported Conditions
    • 🎬Supported Actions
  • 📧Contact us
  • Other Applications
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On this page
  • 1. Assign Identifier
  • 2. Unassign Identifier
  • 3. Park Order
  • 4. Change Shipping Vendor
  • 5. Add Extended Property
  1. Rule Creation

Supported Actions

Actions define what should happen to an order if the rule's conditions are met (or not met).

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Last updated 18 days ago

You can configure different types of actions to automate common tasks like tagging orders, updating shipping, or adding properties. All of the action types are available as both "If true" and "If false" outcomes.

Below is the list of currently supported actions:

1. Assign Identifier

Adds an identifier tag to the order. Identifiers can be used later in automation, filtering, or reporting.

Parameters:

  1. Identifier Tag – Choose a predefined identifier

2. Unassign Identifier

Removes a previously assigned identifier tag from the order.

Parameters:

  1. Identifier Tag – Specify which tag to remove.

3. Park Order

Flags the order as parked (on hold). This is typically used to prevent the order from proceeding to fulfilment or shipping until further review.

No additional input required.

4. Change Shipping Vendor

Changes the shipping vendor and service level for the order.

Parameters:

  1. New Vendor Name – e.g., DHL, DPD, FedEx

  1. New Service Name – e.g., DHL Global Mail, DPD Saturday Parcel

5. Add Extended Property

Attaches order extended properties.

Parameters:

  1. Property Name – The name/key of the custom property

  2. Property Value – The value assigned to the property

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